Ordering & Pricing
I accept Visa, Mastercharge, Discovery, PayPal and checks. Orders via check require a 5 day holding period to ensure funds are available. Credit card orders can only be shipped to the billing address of the cardholder, unless other arrangements are made. Credit card payment can be made via phone by calling 831 336-1020. All items that are in stock and the correct size will be shipped within 1 day of payment. Items are normally shipped via insured Fed Ex, which must be signed for. Items that are being customized will take a 8 weeks to be made, or as determined at the time of the order. Please contact me regarding orders being sent out of the US.
Since your enjoyment and satisfaction with your purchase is my goal, I have the following return policy. Items which are ordered from existing inventory can be returned up to 7 days for a full refund, less shipping. Refunds or credit card credits will be made after receipt of the piece in original condition. Items returned between 7 and 30 days, will receive a credit towards another purchase. After 30 days no returns will be accepted. Custom made items or pieces made to size are not returnable. Since there are no returns on custom or sized pieces, I offer the following service. If you are unsure that you like the piece you want to purchase in a customized form or different size and would like to see the existing piece in my inventory, I can send you the piece for your approval. I will need to put the cost of the piece on a credit card, just like a purchase, and if you like it, you return the item and I make and send you the customized piece. If you decide against the purchase, just return the item to me for a full credit, less shipping.
While I try to maintain current pricing for the pieces I have in stock, due to the volatility of the price of precious metals, prices are subject to change depending on the current gold spot market. Please contact me for updated pricing and availability.
I take custom orders on any of the designs to meet your individual needs and desires, including doing a piece in a different metal or metals, except silver and other non-precious metals. This can be as simple as making a design with a different stone or changing the proportions of the design to meet a specific need. Also, I will do custom designs from scratch or work with you on a design you already have in mind. Please contact me with any questions regarding custom work and how to proceed. Turn around time on custom work is usually 8 weeks, but this can vary, and I require a 50% deposit on all orders. All custom orders are non returnable and non refundable, but I will work with you to ensure your satisfaction with your purchase in the event that there is a problem.
You can contact John Biagiotti via e-mail, phone, or mail.
P.O. Box 201
Ben Lomond, CA 95005